For resellers and customers
How do you source your peer advocates?
Healthtek Support Advocates come from healthcare related industries and go through a dedicated training process before they ever connect with an employee. Many hold professional training in counseling or related fields, and a number are practicing therapists or therapists in training. Every advocate is trained on three core skills: open discourse, empathy, and general well-being support.
One important distinction: our advocates are not therapists, and Peer Support is not therapy. It’s a peer advocate network built to give people real human connection in the moment they need it, not a clinical treatment service.
Where do your peer advocates come from?
Our advocate network is global. Sourcing advocates from around the world is part of how we deliver true rapid response, 24/7/365: with trained advocates across time zones, there’s always someone available to connect, day or night, weekends and holidays included.
Why can I trust the Healthtek peer advocate network?
Trust comes down to who’s on the other end of the conversation, how they’re trained, and how that conversation is protected.
- Real humans, not bots. Every conversation connects an employee with a trained Support Advocate. No chatbots, no automated scripts, no AI-generated responses.
- Purpose-built training. Advocates are trained specifically on open discourse, empathy, and well-being support, so conversations stay grounded and genuinely helpful.
- Confidential by design. Conversations are anonymous and judgment-free, with no login required. Employees can reach out without worrying about who finds out.
- Quality Assurance. Quality checks occur on a daily basis by a quality assurance analyst to ensure that the Online Wellness Advocates are adhering to the training and certification they received.
Can we use our own peer advocates instead of Healthtek’s network?
Yes. Healthtek Peer Support is built to work either way:
- Use the Healthtek Advocate Network — connect your team to our existing pool of trained, global Support Advocates.
- Train your own advocates — certify your internal team as Support Advocates through Healthtek University, our advocate training and certification program.
If you want to plug your own advocate network into the Peer Support platform, reach out to info@healthtekcreative.com and our team will help you get set up.
What do you receive as a part of your Certification Training for Peer Support?
Core Curriculum
• Quick Start: Online Wellness
Advocate
• Healthtek’s Peer Support Chat
System
• Staying Present, Staying Safe
• Escalation Procedures for Advocates
• Advocate Privacy and Question Policy
• Wellness Advocate, Role Guide and FAQ
Quick reference
| Question | Short answer |
|---|---|
| Are advocates therapists? | No. They’re trained peer Support Advocates, not clinicians. |
| Are advocates human? | Yes, always. No chatbots or automated responses. |
| Where are advocates based? | Globally, to support true 24/7/365 rapid response. |
| Can we use our own team? | Yes, train them through Healthtek University. |
| Is it confidential? | Yes. Anonymous, no login required. |
For questions, contact Kaitlin Daeges at info@livwellpartners.com