Q: What metrics are typically used to measure success in the first 6 to 12 months?

Engagement is the headline metric, but the fuller picture comes from a few measures working together.

Engagement comes first.
It’s the clearest early signal of a healthy program — who’s participating, who’s warming up, and who’s drifting. In the first 6 to 12 months, it’s the number most clients watch most closely.

Mood is a powerful health-related driver.
Alongside engagement, we see heavy use of Mood as a wellbeing metric. It captures something the activity numbers can’t — whether the program is actually helping people feel better — and it tends to resonate strongly with leadership as evidence the investment is working.

AI Summary reports tailor the story to your community.
The AI Summary reports are ideal for customizing the message per client. Admins can generate a report for any date range that suits their community, then review the community as a whole, by individual challenge, or across a selection of challenges. Beyond the basic success metrics, these reports often surface measures clients hadn’t thought to track — all of them underscoring the general health of the community.

The result is a set of metrics that flexes to your goals rather than a fixed scorecard: start with engagement and mood, then let the reporting reveal what else matters for your particular community.

Want help setting the right early targets? Our Concierge Services team can help define success metrics for your community and interpret the reporting as your program grows. More on how the reporting works is on our Reporting Portal page.